Disney Institute hosting Customer Experience Summit this May

For more than 60 years the name Disney has been synonymous with excellence in customer service. If you’ve ever wondered how they did it, you could read one of the many books written about the training system and culture Disney has built up around its theme parks or you could learn from the people who live that philosophy every day. That’s the Disney Institute.

Disney Institute will be hosting its Customer Experience Summit at Walt Disney World Resort. This one-of-a kind event will give participants a peek behind the unique brand of Disney magic and help transform the way they think about their own customer experience.

The Customer Experience Summit will take place at Disney’s Grand Floridian Resort & Spa from May 23-26, 2017. The multi-day summit is a fully immersive learning event that will offer attendees a first-hand look at Disney business insights and best practices in leadership, service and employee engagement. Given this critical customer experience framework, guests will be inspired and enabled to adapt it to their own role or organization.


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